It’s Not Just Satisfaction
Satisfaction scores are vanity metrics. Customer Experience Information combines the right metrics to tell an Actionable, Accessible, and Auditable story. A story that enables Loyalty, Penetration, Expansion, and Referral.
Customer Experience Information:
What is it?
Customer Experience Information for Shared Services and Outsourcing is unique. It is the foundation for effective Service Quality Management.
42stats leverages these 5 components to create and deliver Customer Experience Information you trust and act on.
1. Service Catalog: We customize a basic list of the services you provide based on our templates and include the KPIs you use to manage them.
3. Enterprise Data: We gather all of the data you have on your services, such as input and output KPI values.
5. Reporting: We deliver actionable reporting ready to be distributed across your service organization on a monthly basis.
42stats delivers your Customer Experience Information via online Dashboards, Reports, and Pivot Tables, in PDFs, Excel reports, or directly to your data warehouse.
Our reports let you know what is important and where to invest in improvement. They allow you to do root cause analysis for each service and monitor the impact of your decisions over time.